We are looking for an experienced Ecommerce Manager who is passionate about developing products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.
Job Description
- Delivering and optimising a broad and exceptional category of products to fit the needs of the consumer base, within the guidelines of the trading strategy
- Ensuring KPI targets are met and exceeded in conversion rates, AOV, drop off rates etc.
- Developing and maintaining supplier relationships including the sourcing of content and negotiating of exclusive launches
- Execution of performance based, visual, behavioural and cross-sell merchandising to help drive trade
- Optimisation of user experience and customer journey cross-site through the testing of navigation and browsing functionality with the aim of maximising product visibility
- Responsible for product management activities across several products
- Defines and develops new products and is subject matter expert on suite of existing products
- Define epics and user stories for multiple commerce systems and services, prioritizing backlog according to documented product strategy and business goals
- Define KPIs and analyze metrics to inform the success of products
- Review customer journey through the site, recommending adjustments
- Collaborate with eCommerce operations team and IT to ensure all systems integrations are maintained and working properly
- Full P&L ownership for ecommerce business.
Required Knowledge, Skills, and Abilities
- Experience working with apparel is preferred
- Ecommerce (Shopify, BigCommerce, WooCommerce, etc…) experience is required
- Experience working with large data sets in Excel is required.
- Strong knowledge of Google Analytics and metric reporting is required
- Strong commercial awareness and a proven ability to analyse data
- A passion for eCommerce and the luxury market
- Exceptional trading experience with tangible examples of initiatives and innovations which have been implemented to add value
- Excellent communication skills